1. Information We Collect

When you interact with ulorentvia, we collect different types of information depending on how you use our services. Here's what that looks like in practice:

Personal Information You Provide

This is information you give us directly when you fill out forms, create an account, or get in touch with us:

• Your name, email address, and phone number when you contact us or sign up for our services
• Postal address when relevant to service delivery (28, Ealing Broadway Centre, The Broadway, London W5 5JY, United Kingdom)
• Financial information you share when discussing your security needs
• Any other details you choose to provide in messages or enquiries

Information Collected Automatically

When you visit our website, certain technical information gets logged automatically. This helps us understand how people use our site and where we can make improvements:

• IP address and approximate geographic location
• Browser type, device information, and operating system
• Pages you visit, time spent on each page, and navigation patterns
• Referral source (how you found our website)
• Date and time of your visit

2. How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing you with better financial security guidance and services.

We don't sell your personal information to third parties. That's not how we operate. Your data stays with us unless there's a legitimate reason to share it (more on that below).

3. Sharing Your Information

Most of the time, your information stays within ulorentvia. But there are situations where we need to share certain details with carefully selected partners:

• Service Providers: We work with trusted companies that help us run our website and deliver services. These might include hosting providers, email services, and analytics tools. They only access information necessary for their specific tasks.
• Legal Requirements: If we're legally required to disclose information (such as in response to court orders or regulatory requests), we'll do so while protecting your rights as much as possible.
• Business Transfers: Should ulorentvia be acquired or merge with another company, your information would transfer as part of that transaction. You'd be notified beforehand.

4. Your Rights Under UK Law

UK data protection law gives you significant control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within one month. There's no charge for this unless your request is clearly excessive or repetitive.

Correction and Deletion

If information we hold is inaccurate or incomplete, you can ask us to correct it. You can also request deletion of your data, though we might need to keep certain records for legal or legitimate business reasons (like financial records for tax purposes).

Objection and Restriction

You can object to how we process your data, particularly for direct marketing purposes. You can also ask us to restrict processing in certain circumstances, such as when you're challenging the accuracy of the data.

5. How We Protect Your Data

Security isn't just about technology—it's about process, training, and constant vigilance. We take multiple approaches to keep your information safe:

• Technical Measures: We use industry-standard encryption (SSL/TLS) for data transmission. Our servers are protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel can access personal data, and only when necessary for their role. All access is logged and monitored.
• Regular Reviews: We regularly assess our security practices and update them based on emerging threats and best practices.
• Staff Training: Everyone at ulorentvia understands their responsibility to protect client information.

No system is completely foolproof. If we ever experience a data breach that affects your information, we'll notify you and the ICO within 72 hours as required by law.

6. Data Retention

We don't keep your information longer than necessary. Here's how long we typically retain different types of data:

• Contact Enquiries: We keep records of initial enquiries for up to two years. If you become a client, these records may be kept longer as part of your client file.
• Client Records: Active client information is retained for the duration of our relationship plus six years afterwards, in line with UK financial record-keeping requirements.
• Website Analytics: Technical usage data is typically anonymized after 26 months.
• Marketing Data: If you've opted in to marketing communications but haven't engaged with them for three years, we'll delete your data or ask if you want to continue receiving updates.

When we delete information, we do so securely and completely. Backups containing your data are also deleted according to our backup retention schedule.

7. Cookies and Tracking

Our website uses cookies—small text files stored on your device that help the site function properly and give us insights into how people use it.

Essential Cookies

These are necessary for the website to work. They enable basic functions like page navigation and access to secure areas. The website can't function properly without them.

Analytics Cookies

We use these to understand how visitors interact with our website. They tell us which pages are most popular, how long people stay, and where they come from. This information is aggregated and anonymous.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Keep in mind that blocking some cookies might affect how well our website works for you.

8. Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

9. Changes to This Policy

We review this privacy policy regularly and update it when necessary—usually when we introduce new services, change our processes, or need to comply with new regulations.

When we make significant changes, we'll notify you by email (if we have your email address) or by posting a notice on our website. The "Last Updated" date at the top of this page shows when the most recent changes were made.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.